Terms and conditions

This is a courtesy English translation. In case of any discrepancy, the Polish version of this document is legally binding.

§ 1. General provisions

The website ponitcedozdjecia.pl (hereinafter: the “Website”) is run by Natalia Nitecka, conducting business under the name Natalia Nitecka Fotografia, ul. Chojnowska 16 lok. 7, 03-583 Warszawa, NIP 9512262050, REGON 147356036, entered in the Central Register and Information on Economic Activity (hereinafter: the “Seller”).
Contact with the Seller: e-mail ponitcedozdjecia@gmail.com.
These terms and conditions set out the rules for placing orders through the form available on the Website, concluding distance contracts, payment, delivery, withdrawal from the contract and complaints.
A condition for placing an order is reading and accepting these terms and conditions.

Through the Website you can order:
- a gift voucher for a photo session (women’s, boudoir, couples or personal branding) - a physical gift card entitling the holder to a session of the type and package indicated on the voucher,
- photography workshops - individual training meetings,
- a booking of a photo session date.
The services are always performed in person by Natalia Nitecka.
The prices given on the Website are gross prices, expressed in Polish zloty.

An order is placed through the form available on the Website. Creating an account is not required to place an order.
Orders can be placed around the clock, 7 days a week. The Seller usually replies within 48 hours on business days.
After receiving an order, the Seller sends confirmation of acceptance of the order together with the payment details to the e-mail address provided. The contract is concluded at the moment the Customer receives this confirmation.
Orders cannot be placed anonymously or under a pseudonym.

Available payment methods: traditional bank transfer or BLIK to the Seller’s account. Payment details are sent by e-mail after the order is placed.
The Website does not support card payments or external electronic payment operators.
Fulfilment of the order begins once the payment has been credited.
The rules for paying the deposit when booking a photo session date are set out in § 8.

The voucher is issued in physical form, packed in an elegant box.
Shipping by courier or to a parcel locker within Poland; personal pickup in Warsaw is also possible, at a place and time agreed with the Seller.
Shipping takes place within 7 business days of the payment being credited.
Delivery costs - if any - are provided to the Customer before the order is placed.

The voucher is valid for 12 months from the date of receipt.
To redeem the voucher, the recipient contacts the Seller (contact details are on the voucher) and agrees on a session date.
The voucher may be redeemed only by the person whose name appears on the voucher.
The voucher is not exchangeable for cash.

Workshops take place in the form of individual meetings, on a date agreed after the order is placed - the Seller contacts the Customer within 48 hours of the payment being credited.
The scope of the individual workshop packages is described on the Website on the photography workshops page.

A condition for booking a photo session date is payment of a deposit of PLN 300. The deposit is credited towards the price of the session. The date is considered booked only once the deposit has been credited.
The Customer may reschedule the booked session date once at no additional cost, provided that they inform the Seller no later than 72 hours before the agreed date.
In the event of rescheduling or cancelling the session later than 72 hours before the agreed date, as well as in the event of failing to show up for the session, the Customer additionally bears the documented costs incurred by the Seller in connection with booking that date, in particular the cost of the rented studio.
Art. 394 of the Polish Civil Code applies to the deposit: if the session is cancelled by the Customer, the deposit may be retained by the Seller, and if the session is cancelled by the Seller, the Customer may demand a refund of twice the amount of the deposit. This provision does not limit the consumer’s rights arising from § 9 (withdrawal from the contract).

A consumer (as well as a natural person conducting business activity who concludes a contract directly related to their business activity, where the contract is not of a professional character for them) may withdraw from a distance contract within 14 days without giving a reason - in the case of a voucher, from the day of its receipt, and in the case of services, from the day the contract is concluded.
To withdraw from the contract, it is sufficient to send a statement by e-mail to ponitcedozdjecia@gmail.com. You may use the template available on the returns form page.
The returned voucher should be unredeemed. The Customer is obliged to return the voucher immediately, no later than within 14 days of the day on which they withdrew from the contract. The direct cost of returning the voucher is borne by the Customer.
The Seller refunds the payment within 14 days of receiving the statement of withdrawal (in the case of a voucher - no earlier than after receiving it back or after being provided with proof of its return), to the account number indicated by the Customer. The refund also covers the costs of delivering the voucher to the Customer, according to the cheapest ordinary delivery method offered by the Seller.
The right of withdrawal from the contract does not apply to a service fully performed with the consumer’s express consent before the expiry of the withdrawal period (Art. 38 of the Consumer Rights Act) - e.g. after a session or workshops have been completed.

Complaints should be submitted by e-mail to ponitcedozdjecia@gmail.com, providing a description of the subject of the complaint, the request and contact details.
Evidence related to the subject of the complaint (e.g. photos, documents) may be attached to the complaint.
The Seller considers the complaint within 14 days of receiving it and replies by e-mail.
The consumer may use out-of-court methods of handling complaints and pursuing claims, including the assistance of municipal (district) consumer ombudsmen or social organisations dealing with consumer rights protection.

The Seller provides the Customer with the photos taken during the session to the extent resulting from the chosen package.
The Seller publishes photos from the session (including in the portfolio on the website, on social media and in promotional materials) only on the basis of separate, voluntary consent of the person depicted in the photo. The absence of consent does not affect the price or the course of the session.
Consent may be withdrawn at any time by sending a message to ponitcedozdjecia@gmail.com. The Seller then removes the photos from its channels within a reasonable time, with the exception of materials already printed or previously disseminated by third parties.

The rules for processing personal data are described in the Privacy policy.

In matters not regulated by these terms and conditions, the provisions of Polish law apply, in particular the Civil Code and the Act of 30 May 2014 on Consumer Rights.
The Seller may amend these terms and conditions for important reasons; the amendments do not apply to orders placed before they enter into force.